Why and when your consent is necessary?
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide high quality healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments.
What personal information do we collect?
The information we will collect about you includes your:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How and when do we collect your personal information?
Our practice may collect your personal information in several different ways.
Why and with whom do we share your personal information?
In order to provide the highest quality of care for our patients we may be required to share your information. Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We sometimes share your personal information:
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
How do we store and protect your personal information?
Our patient records are maintained in electronic format on a secure on-site computer system. The information recorded is protected by an individual password system and is accessible only to authorised personnel. Paper based information is converted to electronic format and is destroyed by shredding when no longer required.
Our staff are bound by a strict legal duty of confidentiality. It is an offence for our staff to give information about you to anyone except under limited circumstances set out in legislation. We maintain strict security policies and practices with respect to who has access to personal information about you.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. Any request to access personal information must made be in writing to the practice via email or in person.
If personal information is provided to you as the result of a request, you will be charged a fee for costs incurred in providing that information such as photocopying, the administration time involved in processing your request, and postage. Please seek advice from our reception staff regarding fee’s associated with receiving personal records.
There may be instances where we cannot grant you access to the personal information we hold; however, we will only do so in accordance with our rights and obligations under the Privacy Act. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current.
How can you lodge a privacy-related complaint, and how will your complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing and address it to the Practice Manager. We will then attempt to resolve it in accordance with our resolution procedure and endeavour to respond to within 14 days. Our contact details are:
ADDRESS: 349 - 351 Samsonvale Road Warner, QLD 4500 Australia
PHONE: (07) 3882 3244
FAX: (07) 3882 3804
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 363 992.
Privacy and our website
Please note that our website uses 'cookies'. Cookies are pieces of information that a website transfers to your computer's hard disk for record-keeping purposes, website usage statistics or to provide enhanced functionality on the site. Our cookies may do some or all of these depending on the particular page and its functionality. Generally, the information obtained by cookies is de-identified and does not constitute personal information but may include the IP address of your computer.
Personal information collected through our website runs directly through Health Engine and is electronically stored directly into our practice software. This information is kept private and is not displayed anywhere public. To view how Health Engine utilizes your private information, please visit their website www.healthengine.com.au.
Policy review statement