About Us
Warner Family Medical Practice has been providing healthcare for the local community in Warner for over 15 years. Our friendly and experienced team are here to provide quality, comprehensive and timely care.
Practice Hours
Our practice provides access to your doctor 6 days a week. We believe that having your own doctor is important for your health and, where possible, we try to maintain this important interaction.
Appointments
If you would like to schedule an appointment, please contact us on (07) 3882 3244. Alternatively, you can book online at any time using the "Book Now" tab.
Our standard appointments last for 10 minutes, however, if you think you need more time with your doctor please advise reception staff of this. Long appointments include things like multiple or complex issues, driver medical, mental health and procedures. Telehealth appointments are also available and can be booked via phone or via the "Book Now" tab. You can learn more by visiting our fees page.
We will always ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.
Appointments are held aside for urgent consultations and sick children. We are always happy to accommodate walk-ins where possible.
Your Personal Information
All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.
We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.
Home Visits
Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.
Our Team
Warner Family Medical Practice has a team of highly trained and experienced staff members committed to ensuring that you receive the best medical care possible.
Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. Our Practice Manager can assist you with any questions that you may have regarding our practice or any of our doctors.
We love to receive feedback on our performance and on how we could do things to better assist the needs of our patients. Please speak with one of our friendly receptionists if you have any feedback to pass on.
Cancellations
Due to a high demand for appointments at Warner Family Medical Practice, we do ask that if you are unable to attend your appointment for any reason that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. This will allow others the opportunity for an appointment with their doctor. In some cases we may charge a fee for cancelled appointments.
Waiting Times
We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.
After-Hours Arrangements
Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.
If you have an emergency, please call 000.
Results and Reminders
All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor is required to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.
We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.
Electronic Communicatons
Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware that all communication from patients, to patients, or about patients becomes a part of a patient’s health record, in addition to any actions taken in response to the message.
Interpreter Service
Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients.
Your Rights
If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.
We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.