About Us

Warner Family Medical Practice has been providing healthcare for the local community in Warner for over 15 years. Our friendly and experienced team are here to provide quality, comprehensive and timely care.

Practice Hours

Our practice provides access to your doctor 7 days a week. We believe that having your own doctor is important for your health and, where possible, we try to maintain this important interaction.

Monday - Friday
8:00AM - 6:00PM
Weekends and Public Holidays
9:00AM - 1:00PM

Appointments

If you would like to schedule an appointment, please contact us on (07) 3882 3244. Alternatively, you can book online at any time using the "Book Now" tab.

Our standard appointments last for 10 minutes, however, if you think you need more time with your doctor please advise reception staff of this. Long appointments include things like multiple or complex issues, driver medical, mental health and procedures.

We will always ensure that we can find a suitable appointment time with your preferred doctor. Please be aware that emergencies will be given priority. If this situation should occur when you are scheduled to attend the practice, our staff will ensure every effort is made to contact you.

Appointments are held aside for urgent consultations and sick children. We are always happy to accommodate walk-ins where possible.

Your Personal Information

All new patients are asked to complete a registration form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background. For existing patients, if there have been any changes to your personal information such as change of contact or Medicare details, address or emergency contact, please bring this to the attention of our reception staff on your next visit or call our friendly receptionists.

We are committed to maintaining the confidentiality of your health records, and have protocols in place to safeguard your privacy. All information and medical records are strictly confidential and will not be shared with any third parties without your consent. For more information, please review our Privacy Policy.

Home Visits

Home visits and nursing home visits are available within reasonable distance, at the discretion of the treating doctor. They are available to regular patients whose condition prevents them from attending the practice. Please contact our friendly reception team to enquire about this service.

Our Team

Warner Family Medical Practice has a team of highly trained and experienced staff members committed to ensuring that you receive the best medical care possible.

Our team of highly experienced nurses work at the direction of our doctors and will assist in providing comprehensive coordinated healthcare services. Our Practice Manager, Simonne, can assist you with any questions that you may have regarding our practice or any of our doctors.

We love to receive feedback on our performance and on how we could do things to better assist the needs of our patients. Please ask our friendly receptionists for a feedback.

Cancellations

Due to a high demand for appointments at Warner Family Medical Practice, we do ask that if you are unable to attend your appointment for any reason that you contact the practice a minimum of two hours before your appointment time and preferably 24 hours prior. This will allow others the opportunity for an appointment with their doctor. In some cases we may charge a fee for cancelled appointments.

Waiting Times

We aim to be as punctual as possible. Due to medical emergencies which may arise, delays in scheduled appointments may occasionally occur. In such cases, emergencies will be given priority. We regret any inconvenience caused due to these delays. Please feel free to contact us to confirm if your doctor is running on time prior to your arrival. Please let us know if you no longer require your appointment. We are always happy to help, so do let us know if you require assistance.

After-Hours Arrangements

Hello Home Doctor provides services to our patients during after-hours when we are closed. Please call 134 100 to book an after-hours appointment.

If you have an emergency, please call 000.

Repeat Prescriptions, Certificates and Referrals

In order to monitor your health and fulfil our ethical and legal responsibilities, we require that you attend an appointment with your doctor (or if your usual doctor is not available, one of our other doctors) in order to receive repeat prescriptions, medical certificates, or referral letters.

Results and Reminders

All incoming pathology and radiology results and specialists letters are reviewed by doctors. A monitored recall system is in place and you will be contacted if your doctor is required to see you urgently. Otherwise, please make an appointment to obtain results and to plan follow up care. No results will be given over the phone.

We have a reminder system in place for cervical screening, immunisations, care plan review, health assessments and other miscellaneous services. We also participate in national, state and territory reminder systems. Please advise us if you do not wish to participate in any of these recall and reminder systems, or talk to your doctor for more information.

Telephone Calls

You can contact the practice by calling us during surgery hours. Our staff are unable to give clinical information, including results, over the phone. All calls are made and received strictly within surgery hours. All calls are answered by either the reception or nursing team from the reception desk.

Telephone calls from patients will not be put through to our doctors. Our reception staff are happy to take messages or assist you with any general questions regarding your healthcare. If you have a medical question after seeing your doctor, our nurse may be able to assist, however, should this query not be resolved, you will need to arrange a subsequent consultation with your doctor.

Should a general message be conveyed from reception to a doctor on your behalf, please allow up to 3 business days for a response. If you have an urgent medical problem that is life threatening or serious, you will be provided advice from our nurse. All other issues will be triaged accordingly by our receptionist or nurse.

Electronic Communicatons

Electronic mail is monitored throughout practice hours, however, patients are encouraged to call rather than email. Bookings can only be made online or by telephone. For privacy purposes we are unable to send or receive private and confidential information, such as patient records, via email. Please be aware that all communication from patients, to patients, or about patients becomes a part of a patient’s health record, in addition to any actions taken in response to the message.

Transfer of Health Records

Upon receipt of a formal request to transfer your file to another practice, we will prepare and send a concise health summary along with any copies of results and relevant documents.

Interpreter Service

Regardless of your preferred language, we can help you to arrange an interpreter through TIS to assist with any language barriers during your consultation. We are also able to arrange an interpreter through NABS, National Auslan Interpreter Service, for our deaf patients.

Your Rights

If you have a problem with our service, we would like to hear about it. Please feel free to talk to your doctor or the receptionist. You may prefer to write to us or use our suggestion box. We take your concerns, suggestions and complaints seriously.

We believe problems are best dealt with through the practice. However, if you wish to take the matter further, or feel that you need to discuss the matter outside of the surgery, please contact the Office of the Health Ombudsman on 133 646 or visit their website to find out more.

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